AP
Avril P

1 reviews | Active since Jan 2018

19 Jul 2022, 14:27

AMAZING NONHLANHLA

After three days and speaking to at least 4 consultants at Bonitas for a hospital authorisation I finally landed with Nonhlanlhla today. Within 5 minutes Nonhlanhla had the very same procedure which 4 consultants and at least 5 emails could not achieve sorted out whilst I was on the line. It’s just amazing what difference one employee who knows her job can achieve. Well done and thanks to her the procedure will be performed tomorrow that was scheduled for last Wednesday allready but due to poor assistance was not done. What an asset she is to Bonitas.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jul 2022, 14:31
Official
Hello Avril P

Thank you for your encouraging message. 

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service. 
 
We appreciate you taking time to comment on your experiences with us. 

Kind Regards 

Bonitas Team