Always finds a way to reject claims

Tried to update my chronic condition as the diagnosis had being revised, first consultant made an error. I called multiple times trying to correct it. The last consultant was so rude she was shouting at me over the phone. My doctor is now claiming using the new ICD 10 code and my claims weren’t paid for because I didn’t register the new condition with PMB. Rejected my chronic medication because “it’s not usually prescribed for that condition”. My doctor (a specialist by the way) deemed it necessary but sales people with no medical education are given the power to choose which medication my doctor can prescribe