JW
Johannes W
1 reviews | Active since Feb 2022
06 Feb 2022, 16:36
Allocate some budget from accounts to support
Must say, excellent on suspending an account without delay. 5 days after confirmation of my payment and the account is still not updated. Support chat is most likely a **** queue unless Bonitas are happy with a over 30 min service waiting time.
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Replies (2)JW
Johannes W's updateReviewer Update
06 Feb 2022, 18:20Thank you for the response. As a client, if the support platform could specify the support hours availability, it will be an approved experience. To state you are number "x" in the queue as receive an actual update of the queue, obviously is false and waste people time with a **** expectation created. I do not know if Bonitas is aware of this but its your responsibility if outsourced capacity is used. Screenshots available, welcome to contact me.
JW
Johannes W's update06 Feb 2022, 18:20
Reviewer Update
Thank you for the response. As a client, if the support platform could specify the support hours availability, it will be an approved experience. To state you are number "x" in the queue as receive an actual update of the queue, obviously is false and waste people time with a **** expectation created. I do not know if Bonitas is aware of this but its your responsibility if outsourced capacity is used. Screenshots available, welcome to contact me.
Bonitas Medical Fund's replyOfficial
07 Feb 2022, 07:24Hello Johannes W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply07 Feb 2022, 07:24
Official
Hello Johannes W
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team