Alleged Payment & Poor Customer Service

<p>Bonitas promised to refund me & the payment was supposed to be done on the 1st of March 2017.After this date I informed them that the payment was not done & they refused that till I sent them my bank statement as a proof but still they continued to say they did the payment. I've wasted my time by sending emails to explain that it's not done,I even called them several times spending almost an hour every time over the phone until the other lady told me that after she checked she noticed that the payment was reversed therefore she'll do a follow up to finance department.Till today I'm still waiting for that money & I'm tired now of calling them or sending any email.This is very bad because I'm sure there are some other people who also experienced the same thing till they gave up!!Please assist me on this matter,thank you.........</p>