All round bad service each department

I cant get my head around the all round bad service from each department at Bonitas/Boncap creditors Controller Annira ****an there is not even a missed call on one of my phones but you tried calling me you send a statement without any explanation but it clearly shows a minus as I asked a bookkeeper to take a look at it that is credit owed to me _R-4424-32 you do not even reply to your emails very unprofessional neither do you answer your phone seriously dont know how people can earn a salary but only do quarter of the job