All I want is help but I get referred to a system which is a computer. It cannot help me

I'm currently in your walk in center in cape town Icon Building. And God this is the worst service I've ever received. Unprofessional ism. Rude. Treating me like a piece of **** when I came in all the way to Cape Town for help. According to Bonitas services they provide personalized Health Care services for their different types of clients they have But now coming here into a walk in center I get told that I've been "defaulted". That's not personalizing anything or helping me as a low income client. And on top of that your consultant Zoliswa at walk in has an attitude and does not know how to handle my situation, contradicting herself, telling me that's how it is based on the system. As if I took out medical aid with a system. I took medical aid with a health care provider who understand and cares. But whenever I need assistance I get referred to a system and no one treats you like a human or an individual. Disgusting. I cant get over how bad this service is. All I want is help but I get referred to a system which is a computer. It cannot help me.

This person clearly does not have the passion to do her job. Please get someone who cares or train her on how to help clients in difficult situations. Telling me to leave because there's nothing she can do.... I wont pay money when I get treated like this.

Lukhanyo decided to call the center security. Saying he feels threatened. Escorting me out of the center like some dog. Speaking in their language. This is wrong!!!