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Mo L

1 reviews | Active since Apr 2025

09 Dec 2025, 10:12

Agile Health / Bonitas

I have submitted an application to Bonitas / Agile Health. I have been contacting Bonitas to find out the progress on the application, but Bonitas is not able to advise on the progress of the application, nor are they able to put me in contact with Agile Health. The query reference numbers provided also does not work when contacting Bonitas. How does one get in touch with Agile Health to follow up on an application? Shocking service for a medical aid fund like Bonitas.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Dec 2025, 10:31
Official
 Hello Mo L
 
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. 
 
To assist you further, kindly provide your ID number privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum. 
 
Kind regards, 
 
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply09 Dec 2025, 11:56
Official
Hello Mo L
 
Thank you for submitting the details to us through Hello Peter.
  
 We will investigate this matter. 

We appreciate your patience while we are resolving this query for you. 
 
Kind Regards
 
 Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Dec 2025, 09:47
Official
Hello Mo L
 
Thank you for reaching out to us via hellopeter.
 
Following our recent email communication, we confirm that your concern has been fully addressed and the matter is now resolved.
 
We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process.
 
Kind regards,

The Bonitas Team