Agent hung up on me.

So my aunt asked me to help her join Bonitas, I tried applying online but kept getting error messages and couldn't proceed past the "scheme selection" section. So I decide to call in and try to apply telephonically. Mind you I was and still am fully aware that there was/is a possibility that I would not get assisted telephonically as I wasn't the one even applying, it was for someone else. So this guy, Andrew calls me back, I explain that I want to apply for someone else, He asks if I know what I late joiner fee is, and I said no. He paused for about 5 seconds hung up and didn't even call back. I mean really. I had all documents in hand, If he could have been professional and inform me of other channels I could make use of to apply instead of hanging up on me. I am so upset right now. I have called previously to query somethings for my father and I got assisted courteously by other agents even though it was my fathers medical aid and not. Wena Andrew you're level of service is absolutely poor. in this day and age where the customer is supposed to be valued people still hang up on potential business. In as much as I was not applying for myself, who knows maybe just maybe I could switch from my current medical aid to Bonitas because of the level of service I could have received.