GC
Grant C

1 reviews | Active since Jul 2011

07 May 2019, 12:26

AGAIN THE SAME MISTAKE TWICE IN A ROW MONTH AFTER MONTH

Now again after complaining last month on Hello Peter you made the same mistake again 2nd time in a row. Again a claim went off from the non network GP. We never used a non network GP. We always use our network GP. For this year there should be 0 claimed in out of network GP!!!!!!! THERE SHOULD BE THE FULL R2280 STILL AVAILABLE IN THE NON NETWORK GP. Bonitas membership is ********** 7922.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 May 2019, 23:13
Official
Hello grantcil,

Thank you for submitting your details to us through Hello Peter. 

This is to confirm that we have received your information and that we are currently investigating this matter. 

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

 Kind regards,   
                        
Bonitas Team  
 

Bonitas Medical Fund
Bonitas Medical Fund's reply13 May 2019, 10:11
Official
Hello grantcil,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team