After numerous attempts, to get any sort of feedback, including an email to the Chief Principal Officer, nothing has been communicated back to us.

Dear Lee Callakoppen,

I hope this email finds you well,

May I kindly seek your intervention and assistance with getting a response from Medscheme(Bionitas).

The call centre members that speak to your customers are simply not equipped to give any credible information or assistance.

I have dealt with a lady by the name of Veliswa Mkhwa, who has in my opinion assisted Moyo well beyond her call of duty. she seems to have captured a unique sense of empathy in dealing with customers and understanding the dire need to deal with each case based on its merits. I kindly request that this lady gets the message of gratitude.

I have sent this email with a trail of emails below to allow you to kindly fami****ise yourself with the extent of communication and non communication thereof from Bonitas.

I so wish you can have the experience I have of speaking to agents that simply have no clue (with the expectation) of Veliswa Mkwa,

I spoke to a gentleman called Damien yesterday at about 14:32 (16 February 2021,- pure arrogance par excellence - no assistance offered. I spoke to a gentleman called Salas at 14:12 on the 17 February 2021, in the chronic department, he said i must call clients services. I spoke to a lady called Gugu, I briefed her on the issue i have, she is telling am about Botox treatment that was finalised in 2019(we are in 2021), she then referred me to the chronic department, no concrete assistance offered.

I am well aware that my father , Prof CT Moyo is not your only customer and are not asking for any favours, however he has been a loyal customer for over 29 years from 1992.

All I humbly request may you kindly assist the family to get anyone from relevant department to assist us with information regarding an approval for his Pre Bio feeds post February 28, so that the family may make informed plans financially to look after his dire medical condition.

Regards Lawrence Moyo