After monthly contribution was collected, I was terminated 3 weeks prematurely, is this *****ulent I ask?

I wish I could give Bonita a zero rating. It has been 2 weeks soon nce my review and just as I suspected, they never came back to me, they took my monthly contribution and the following week they terminated my membership. They tried to cover it up whenever I called by telling me I am still active, however I tried to get my Diabetic medication from Clicks pharmacy, they advised me that my membership was terminated and they could not claim from the medical aid, the call centre staff at Bonita advised me when I called that Clicks is not a service provider hence the claim rejected, lies... I went through Pharmacy Direct, the Bonitas service provider, they send me an sms to advise the membership is terminated and could not claim for the benefits, So who here is lying, the service providers or the medical aid scheme. In this case would this be seen as *****ulent, when my monthly contribution was taken and I am terminated prematurely? However they are so ***ardly that they rather hide than face what they did. Or send their *********** staff to deal with you. They really weng down the drain, they are not what they use to be.