Admission 30% copayment

Why is it that bonitas makes admission so difficult .tool my sick mum to ER in Mitchells plain she was treated in ER and we where assigned a specialist ,reception told us that hospital paid in full dsp but the specialist is not on the network again we do t get to look for a specialist you need to take the doctor on duty. We pay our premiums yet you refuse to pay when it comes to aims and admissions. The silly guy very arrogant in pre Auth boncap tells me that we must stabilize her then we must find a network doctor during this we admissions how does that even make sense . How you trearboatienta are unacceptable