FA
Fatima A
1 reviews | Active since Mar 2023
08 May 2025, 15:06
Administrative Incompetence and Impact on Claim Submission
The accounts department has demonstrated their lack of competence by issuing a statement with an incorrect invoice amount, causing delays in submitting my claim to my gap cover service provider. I have made repeated attempts over the past month to have this error corrected, yet no action has been taken. This ongoing negligence is unacceptable. How can members place their trust in a medical aid scheme that makes basic clerical errors and takes weeks to rectify them?
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 May 2025, 15:25Hello Fatima A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 May 2025, 15:25
Official
Hello Fatima A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
09 May 2025, 10:38Hello Fatima A
We have escalated your complaint to the Claims department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
We have escalated your complaint to the Claims department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 May 2025, 10:38
Official
Hello Fatima A
We have escalated your complaint to the Claims department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
We have escalated your complaint to the Claims department for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
19 May 2025, 11:28Hello Fatima A
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply19 May 2025, 11:28
Official
Hello Fatima A
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team