1 reviews | Active since Dec 2012
Administration up to maggots!
Although I paid per EFT at the beginning of June, my membership shows as suspended since 1 June 2019. I have sent proof of payment to ***, as well as ***. There wasn't even an automated response (from either addresses) providing an automated query number. I sent proof of payment automatically from my bank account, as well as manually, at the beginning of the month, to both email addresses. A pharmacy claim for chronic medication was rejected. Today I have tried to find out about optical benefits, only to be told that my membership has been suspended w.e.f. 1 June 2019. By the way, July's premium was collected via debit order on 1 July 2019 (we are now on 3 July 2019). Come on guys, are you serious about making money in a highly competitive market? It does not seem so to me. P.S. When I contact the call centre, it would be nice to deal with one person only and not be referred to credit control or optical benefit advisors.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards, Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards, Bonitas Team