Administration and Claim Nightmare!

<p>I have several claims on my Medical Aid that are incorrect. I have attempted to contact Bonitas several times to rectify this. I was told that a claim pay out cannot be stopped, which is a scary thought considering anyone can put in a claim against my medical aid and there is no way for me to stop this. I have also contacted the call centre several times to try and fix this. The call centre did not have access to the correct statements and could not assist me. It was clear to me that the staff had no accounting or basic math capabilities and had no idea what I was trying to explain. The call centre just told me that the provider must rectify this, and the provider was told that they had no authorisation to rectify this and that the member must do it. Therefore, I'm going around in circles with *********** staff. I need someone with basic accounting and math knowledge that is able to understand a statement to contact me in order to rectify these incorrect claims. There is clearly a huge administration problem within Bonitas Claims Department and the PMB department. I am concerned trusting my health in a company that cannot operate efficiently.</p>