CD
Charlene D
1 reviews | Active since Feb 2022
05 Mar 2026, 08:50
Actually HELP your paying customer !
Very unhelpfull. My mom needs auth number for her specialist visit. I requested such via correct process and when phoning to follow up wrt the delay in response was told I cant inquire on her behalf. I have been noted as moms contact person and have been speaking on her behalf for years since she has been with you guys. My contact number and email is also noted accordingly on your systems. Mom is 81 and cant even hear properly over the phone, just do your job and provide feedback today wrt the auth no and reply on the email as sent on Monday allready.
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Replies (2)
Bonitas Medical Fund's replyOfficial
05 Mar 2026, 08:54Hello Charlene D Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's reply05 Mar 2026, 08:54
Official
Hello Charlene D Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards Bonitas Team
Bonitas Medical Fund's replyOfficial
09 Mar 2026, 09:26Hello Charlene D Thank you for reaching out to us via hellopeter. Following the Boncap email communication, we confirm that your concern has been addressed and the matter has now been resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards, Bonitas team
Bonitas Medical Fund's reply09 Mar 2026, 09:26
Official
Hello Charlene D Thank you for reaching out to us via hellopeter. Following the Boncap email communication, we confirm that your concern has been addressed and the matter has now been resolved. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout this process. Kind regards, Bonitas team