ACCOUNTS HARASSMENT

<p>WHY DOES BONITAS KEEP HARASSING ME WITH THIS?!?!?!?! I AM 64, WITH A HEART CONDITION, I DON'T NEED THIS NONSENSE!</p> <p>Dear Member</p> <p>BONITAS MEDICAL FUND: 277******46</p> <p>Bonitas has not received your medical aid contributions to date.<br />Your membership will be therefore be terminated on 08 May 2017.</p> <p>For further assistance please call ***. Please ignore <br />this email should you have made payment in the interim.</p> <p>Regards</p> <p>BONITAS</p> <p>THIS IS THE MESSAGE I GET EVERY MONTH, NO MATTER HOW MANY TIMES I HAVE SPOKEN TO YOUR CALL CENTRE TO HAVE THE PROBLEM FIXED.</p> <p>SENDING EMAILS ALSO DOESN'T HELP. I HAVE SENT YOU CONFIRMATIONS OF MY STOP ORDER NUMEROUS TIMES TO NO AVAIL. WHAT DO I NEED TO DO TO GET YOUR ATTENTION AND HAVE THIS MATTER (WHICH IS A PROBLEM/MISTAKE ON BONITAS' SIDE) SORTED OUT?</p> <p>I HAVE SENT THE FOLLOWING EMAIL TO YOUR CREDIT CONTROL DEPARTMENT AND ALL I EVER RECEIVE BACK IS AN AUTOMATED RESPONSE.</p> <p>PLEASE READ THIS EMAIL THAT I'VE SENT SO MANY TIMES:</p> <p>Dear Sir / Madam</p> <p>RE: R. HEUSCHEN MEMBER NO. 277******46</p> <p>I AM FORWARDING THIS DOCUMENT FROM MY BANK AS PROOF OF PAYMENT FOR MY STOP ORDER THAT GOES THROUGH TO YOUR BANK ON THE 1ST OF EVERY MONTH. I DO NOT APPRECIATE THE FACT THAT I HAVE PROBLEMS BEING SUSPENDED EVERY SINGLE MONTH FOR NON-PAYMENT OF ABOVE ACCOUNT.</p> <p>HOW WOULD YOU LIKE ME TO RESOLVE THIS PROBLEM? MUST I CANCEL MY STOP ORDER FOR YOU TO THEN PUT IN A DEBIT ORDER FROM YOUR SIDE? PLEASE LET ME KNOW AS SOON AS POSSIBLE AS THIS SITUATION IS NOT ACCEPTABLE.</p> <p>WHEN I CHANGED MY OPTION PLAN, I PHONED YOUR CALL CENTER AND WAS TOLD THAT I HAD TO PUT IN A STOP ORDER FROM MY SIDE, WHICH I DID. NOW IT DOES NOT SHOW UP AS PAID ON YOUR BOOKS. I FEEL THAT THERE IS A PROBLEM ON YOUR SIDE AS ALL MY DETAILS SHOULD SHOW ON YOUR BANK STATEMENTS. THE CREDIT CONTROLLER BALANCING YOUR BOOKS IS THEREFORE NOT ALLOCATING MY PAYMENT CORRECTLY.</p> <p>MY BIT OF ADVICE WOULD BE TO HAVE A FEW DEDICATED CALL CENTER PERSONNEL TRAINED PROPERLY IN THE ACCOUNTS DEPARTMENT TO GIVE CUSTOMERS THE CORRECT ADVICE OR INFORMATION NEEDED TO AVOID SITUATIONS LIKE THESE. IT MUST BE VERY FRUSTRATING FOR THE PERSONS WORKING IN THE CALL CENTER TO ASK CUSTOMERS TO HOLD WHILE THEY TRY AND SORT OUT A QUERY AND I AM NOT EVEN TALKING ABOUT HOW THE CUSTOMER MUST FEEL.</p> <p>PLEASE ADVISE ME ON HOW TO PROCEED WITH THIS QUERY. I WOULD ALSO EXPECT AND APPRECIATE SOMEONE TO GET BACK TO ME AND NOT TO JUST SEND AN AUTOMATED RESPONSE.</p> <p>Yours faithfully.</p> <p>Rene Heuschen</p> <p>WOULD SOMEONE IN A MANAGEMENT POSITION AT BONITAS PLEASE BE SO BRAVE AS TO CONTACT ME REGARDING THIS MATTER?!</p>