Accounts

Thank you Bonita's for NOTHING!!! Last night you debited our account twice. I phoned this morning first thing and was told that we would have to wait 3 working days for them to rectify the problem. I told them this is unacceptable as tonight my bond is going through and now I don't have enough money. The lady said she would escalate it too finance and they would contact us later. We then get a call from Maria in finance who told us the same thing. Again, told her this is unacceptable and not only would our bond not go through, we will have returned debit charges as well as a mark against our name. She assured us that she would contact us back shortly and is going to further escalate it. It is now nearly 15h00 and NOTHING!!! I don't care what your protocol is, when you take money that doesn't belong to you, you make EVERY EFFORT to ensure that you rectify this immediately, especially given the situation you have now put us in!!! You messed up with the cancelling of the Med Aid last month and now this!!! BEYOND ANGRY at this point!!!!!<br>