Account paid. Medical aid terminated and then I am handed over for outstanding debt 3 years later?!!!! Disgusting!

<p>Following the birth of my baby in 2013 (and after a long struggle) , Bonitas indicated in writing that they would reimburse me for payments made to my gynaecologist and midwife. I quote, "your gynaecologist consultations and mid wife services will be covered according to available maternity benefits for out of hospital consultations. And in hospital the scheme will cover maternity related claims in full as per scheme rules". They made the reimbur*****ts to me a few months after the birth and I had no issues thereafter. When I left my company a full year later I believed all to be in order. </p> <p> </p> <p>A few months after I left the company and Bonitas, I began to receive statements from Bonitas indicating that I owed an outstanding amount of R2169 - on a terminated account. I queried this with no clarity from Bonitas. When I asked the company's healthcare consultant to intervene, it was indicated to them by Bonitas that I should pay the amount because Bonitas accidently paid the gynaecologist as well as myself. I provided proof of my full payment to the gynaecologist and stressed that I owed nothing. This information was taken back to Bonitas with my proof of payment attached and the feedback I received was that they would follow up with the gynaecologist. I was asked to wait to follow up in 15 days (end of last week - 4 June). It was also indicated that the Bonitas statements (still arriving in my inbox) would be stopped until the investigation was completed. Not true - I have received a statement from Bonitas on 4 June and a call from a debt collector today saying that they have been tasked to collect the money. LET ME STRESS THAT THIS IS A BILL I HAVE PAID IN FULL. Bonitas also had an opportunity to query this with me the 12 months prior to the termination of my membership. They did not do this. </p> <p> </p> <p>I haven't had feedback from Bonitas. I have the money, but refuse to pay for something I do not owe and does not make sense. My excellent credit record and character is being compromised because Bonitas can't get their story straight. UNACCEPTABLE! </p> <p>Membership number: ***</p>