Account incorrectly suspended

I had been ill during November and December of 2014 and was hospitalised. I only realised that I was liable for the highest premium on my plan when I received both an email and an sms with that regard. I had made provision for a higher premium to come off my account for the 1st week of January 2015, but a lower premium was taken off.I received an sms in January for my income verification or I'd be billed the highest premium on my plan at the end of January. I had comp**** with. I emailed both an affidavit and proof of income. I received acknowledgement of the document being received and even spoke the call centre on 30 January 2015 to verify my premium and again on 2 February to enquire why my premium did not come off. The amount was noted as R843.75 and I was told that: My premium would come off that evening and I am not a student with an income of R500 or less thus I am on the second income band.<br> On 2 February my debit order for R843.75 can off my account. A few minutes later a second debit noted Boncap arrears' went off my account R1591.25 but returned due to insufficient funds.I called Boncap to inquire about this and was told that they would get back to me.