LM
Lindiswa M

1 reviews | Active since Oct 2015

19 Apr 2016, 15:59

Account handover

I left Bonitas in July 2014 and then out of the blue in 2015 April I got a Membership Statement with a balance due to the scheme.<br> <br> I have tried inquiring about this issue from the person who they always refer me to Charmaine Mlangeni, who to this day have only managed to get email auto-reply and a voice/mail when I call to get assistance. In the meantime I get calls from collectors telling me I owe money which has now gone up from the initial amount.<br> <br> I stay on a call for long-time with the call centre just to be referred to the same person.<br> The people who call me for collection also mentioned that they will try and get any invoice and that hasn't been fruitful.<br> <br> I want to know how I owe you money 8 months later after leaving the scheme. I mean if you are as diligent at handing over accounts, you should be just as so at communicating with the person you handing over to be harassed by collector<br> <br>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Apr 2016, 08:25
Official
Hello Lily_M,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Bonitas team