abysmal service

I am writing to express my outrage at the abysmal service and repeated denials of critical medical claims for my father who is dependent on 24hour oxygen around the clock and who without will die.

Since 2022, his COPD and Heart Failure were approved as chronic illnesses and authorisation for 2022-went without any issues. 2023&2024 now had outstanding claims of nearly R50 000 unpaid to OxyGen who is now threatening to remove all equipment for my father due to medical aid non-payment. The equipment and service has not changed since 2022 yet I've been battling for the past 4 months to get resolution on the matter between medical aid and the service provider and I am at wits end.

These denials have caused immense stress and jeopardized the mental health of the client whom they need to service during a time of immense vulnerability due to the continuous stress of these unpaid claims and demands ( my parents are 71 years old)

Despite numerous emails, calls and references of denied claims and their impact and my pleas for resolution between service provided and medical aid have been inexplicably ignored. This callous disregard for resolution is utterly unacceptable. I demand an immediate and thorough investigation into why these essential medical claims have been denied. I further demand that you prioritize approval for all necessary treatments to give my father Carlos De Sousa Rosa a fighting chance at a last few years of some quality of life!

This is a matter of life and death. I expect a swift and effective resolution. Please contact me immediately to discuss a concrete plan to rectify this situation.