ABSURD SERVICE LEVELS

Absolute shambles! Nobody can explain threshold / why some claims are paid in full at pharmacy and others not. No service, assistance OR Solutions for members. When asked for the CEO Mr Lee Callakoppen details (because you simply cannot get any other email address) i am told that I have used an inappropriate word and I am unprofessional?? I think Bonitas needs to revamp their "mission" statement below, as their company is anything but the below:

Because we have been entrusted with the responsibility of looking after your needs, we take your welfare and healthcare very seriously. It is our duty and our promise to: • Always act in the best interests of you and your beneficiaries • Provide healthcare benefits of exceptional quality and substance • Make sure you get value for money when you need it most • Design and customise our benefit options to ensure there is a plan that is perfect for you and your family • Make it simple and easy to understand • Deliver outstanding service • Ensure that our financial management and corporate governance is exceptional

What a joke!