1 reviews | Active since Jul 2016

20 Mar 2021, 06:31

ABSOLUTELY TERRIBLE SERVICES

You are a terrible service!

For MONTHS, almost a year I've been contacting Bonitas for help.

My account was hacked and my medical information was accessed.

I called, whatsapp and emailed for help to change my password. NO ONE ABSOLUTELY NO ONE COULD HELP ME.

Now I'm being *********ed with my medical information AFTER I TOLD Bonitas that I think someone is on my Bonitas medical profile.

Isn't it *******??

Maybe I should sue you!!!

I'm seeing Bonitas today and I will make sure someone is held responsible for this!

You are a company containing medical information. It's ******* to give out information without my consent!!!!!!

I really hope who ever sees this will think twice before joining this medical fund.

Highly unprofessional people!!!!

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Mar 2021, 17:51
Official
Hello Bernice M,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
 We are currently investigating this matter. 
 
 We appreciate your patience while we are resolving this query for you. Regards,
 
 Bonitas Team 

Best regards,

Bonitas Medical Fund
Bonitas Medical Fund's reply30 Mar 2021, 21:48
Official
Hello Bernice M,

Thank you for submitting a comment to us through Hellopeter.

We have contacted you on several occasion however could not get hold of  you.According to the email communication, we hereby confirm that the a password reset link was sent to your email address on 23 March 2021 @ 14: 24 PM.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards,

Bonitas Team

 

Best regards,