AL
Adam L

1 reviews | Active since May 2016

24 May 2016, 13:31

Absolutely Shocking

<p>Never, ever, have I encountered such absolutely pathetic and appalling service from any company. Hugely disappointed in there lack of response to countless e-mails and claims as well as their "couldn't-care-less" attitude towards their members. Hugely disappointed. I suppose bad service is just something I need to get used to from medical aids.</p>

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 May 2016, 15:48
Official

Hello Adam Landman

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we need your membership number in order to investigate this matter.

Kind regards

Bonitas Team

Best regards,

Bonitas Medical Fund
Bonitas Medical Fund's reply30 May 2016, 10:20
Official

Hello AdamLandman

Thank you for submitting a comment to us through Hello Peter.

We hereby confirm that a detailed email has been sent to you and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team

Best regards,