Absolutely pathetic service

I was a member of prosano/bonitas for almost 19 years and of late received the most pathetic service resulting in me terminating my membership<br> <br> My maladies all started when i wanted to downgrade from my bonclassic option and was told i couldnt do this as it is only done at the beginning of the year. No other options were mentioned to me at this time even though i asked for it. For financial reasons I then had to cancel the membership. Let me just say out of all your departments your cancellation department is by far the best. I received an sms and email almost immediately. An agent even called me to confirm. He then (from the cancellation department) advised me that I could do a change of option if i provided my financial documents to support it. He sent me the form, which i completed. Whilst I was gathering my financial statements I requested my cancellation be stopped. This was not done, and after it was cancelled i asked for it be reinstated, which was also not done. This space does not allow me to mention all the frustrations i endured to try to get it reinstated. Suffice it to say it is evident you want your members to leave. So thats what i will do.