WN
Werner N

1 reviews | Active since Sept 2016

23 Mar 2025, 16:42

Absolutely pathetic service

Bonitas is probably the most useless and clue less company i have ever come a cross

My medical aid went off on the 1 st of march. I asked them to add my girlfriend from the 1 st of april. They send me a quote for R 1980. But then they went and add her in the middle of month. And pay R 2300. So when my debit order is going off on the 1 st of april. They want 4800 plus R 2300

That is not what i requested. Go look at the forms i send you.

And if you guys debit my account extra with that R 2300. I wil cancel my medical aid and go somewhere else.

Ever since i started dealing with you guys its just problems. Dont you people know how to do your job. I know you guys cant read very well.

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply23 Mar 2025, 17:37
Official
Hello Werner N 
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     
Your enquiry will be attended during office hours. 
 
Kind Regards
  
Bonitas Team