ABSOLUTELY PATHETIC

I am absolutely livid with the service here!!!!

A couple of months ago I had an issue with Bonitas due to a clerical error. They eventually had to cancel my membership and reinstate me with another membership number. This caused a lapse in our cover.

Skip forward to our Re-instatement in September. We are happy to be back but our funds are running low. I spoke to an agent on the 7th of October to find out whether scans are covered under special X-rays or savings. She advised that it falls under savings but we could activate our wellness extender by doing our wellness checks (No amounts confirmed).

About a week after I decided we should consider the Wellness extender and called back. I spoke to a male consultant that confirmed that we would receive R1210 from the benefit. Thus we decided to go and do the wellness to access this amount (due to our savings being low to cover my wife's meds and her needing to go to physio).

November comes and I get a bill from the Physio "short payment" and my wife goes to pick up meds "savings empty".

Now I made a call to Bonitas again querying this middle of November. Agent says that the wellness extender is pro-rated. I advised her that the previous agent I spoke to said that we would receive R 1 210 she said she would escalate and get back to me as this amount should be pro-rated DUE TO US ONLY JOINING IN SEPTEMBER BEING A BONITAS FAULT IN THE FIRST PLACE...

I said that I understand that BUT the agent advised we would get R1210 and we worked according to this thus allowing my wife to get check her injured knee.

Skip to today, my wife is out of meds, I can't buy anymore due to not having money available for that, and the Team leader tells me "We don't have a record of the call of the male agent you spoke to". HOW CONVENIENT?! Now please tell me what I should do. Are you going to cover all the panic attacks fr my wife as we now cannot get her medication?!

The indifference is astonishing and that the lady actually started getting irritated with me and saying the agent told me it is pro-rated. YES, SHE DID ON THE 15th OF NOVEMBER AFTER ALL THE BENEFITS AND SAVING WAS FINISHED!...

I really need to speak to someone who can help and not someone sitting there not wanting to help and magically loses the ONE call that is important in this case!