MS
Marc S
1 reviews | Active since Jul 2011
03 Apr 2023, 17:38
ABSOLUTELY NOTHING BACK!!!!!
Here we go again ……. Weeks of sending emails, Drs motivation letters, reference numbers, etc …….. zero answer and resolution from Bonitas.
Helpful (0)
Replies (13)0
Replies (13)
Bonitas Medical Fund's replyOfficial
03 Apr 2023, 21:43Hello Marc Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply03 Apr 2023, 21:43
Official
Hello Marc Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
The Bonitas Team
Best regards,
MS
Marc S's updateReviewer Update
04 Apr 2023, 10:19Sending me an email reply from a no-reply email address is of zero value to me!!!
I have sent the motivation letter and ref number given by your Agent THREE TIMES, SO HOW CAN YOU HAVE NO RECORD OF IT????????
I have sent the motivation letter and ref number given by your Agent THREE TIMES, SO HOW CAN YOU HAVE NO RECORD OF IT????????
MS
Marc S's update04 Apr 2023, 10:19
Reviewer Update
Sending me an email reply from a no-reply email address is of zero value to me!!!
I have sent the motivation letter and ref number given by your Agent THREE TIMES, SO HOW CAN YOU HAVE NO RECORD OF IT????????
I have sent the motivation letter and ref number given by your Agent THREE TIMES, SO HOW CAN YOU HAVE NO RECORD OF IT????????
Bonitas Medical Fund's replyOfficial
04 Apr 2023, 11:55Hello Marc
We sincerely apologise for the inconvenience caused.
Kindly provide the reference number you were given by our agent privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
We sincerely apologise for the inconvenience caused.
Kindly provide the reference number you were given by our agent privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply04 Apr 2023, 11:55
Official
Hello Marc
We sincerely apologise for the inconvenience caused.
Kindly provide the reference number you were given by our agent privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
We sincerely apologise for the inconvenience caused.
Kindly provide the reference number you were given by our agent privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Best regards,
MS
Marc S's updateReviewer Update
04 Apr 2023, 12:12I have sent a 4th reminder email re this Motivation Letter to not only the PMB email but ALL the emails included in the "no-reply" email I received just now.
You need to read the entire email and Letter. The reference numbers in not the answer.
I am a CKD patient and the granting of this Special Care Package is critical BUT AFTER 4 EMAILS MANY, MANY, PHONE CALL, STILL NOTHING FROM BONITAS. BUT YOU PROFESS THAT YOUR CLIENTS AND CUSTOMER SERVICE IS SO IMPORTANT TO YOU?????
You need to read the entire email and Letter. The reference numbers in not the answer.
I am a CKD patient and the granting of this Special Care Package is critical BUT AFTER 4 EMAILS MANY, MANY, PHONE CALL, STILL NOTHING FROM BONITAS. BUT YOU PROFESS THAT YOUR CLIENTS AND CUSTOMER SERVICE IS SO IMPORTANT TO YOU?????
MS
Marc S's update04 Apr 2023, 12:12
Reviewer Update
I have sent a 4th reminder email re this Motivation Letter to not only the PMB email but ALL the emails included in the "no-reply" email I received just now.
You need to read the entire email and Letter. The reference numbers in not the answer.
I am a CKD patient and the granting of this Special Care Package is critical BUT AFTER 4 EMAILS MANY, MANY, PHONE CALL, STILL NOTHING FROM BONITAS. BUT YOU PROFESS THAT YOUR CLIENTS AND CUSTOMER SERVICE IS SO IMPORTANT TO YOU?????
You need to read the entire email and Letter. The reference numbers in not the answer.
I am a CKD patient and the granting of this Special Care Package is critical BUT AFTER 4 EMAILS MANY, MANY, PHONE CALL, STILL NOTHING FROM BONITAS. BUT YOU PROFESS THAT YOUR CLIENTS AND CUSTOMER SERVICE IS SO IMPORTANT TO YOU?????
MS
Marc S's updateReviewer Update
04 Apr 2023, 15:58STILL NOTHING !!!
MS
Marc S's update04 Apr 2023, 15:58
Reviewer Update
STILL NOTHING !!!
MS
Marc S's updateReviewer Update
04 Apr 2023, 15:58STILL NOTHING
MS
Marc S's update04 Apr 2023, 15:58
Reviewer Update
STILL NOTHING
MS
Marc S's updateReviewer Update
05 Apr 2023, 08:08STILL NO RESOLUTION!!!!!!!
MS
Marc S's update05 Apr 2023, 08:08
Reviewer Update
STILL NO RESOLUTION!!!!!!!
MS
Marc S's updateReviewer Update
06 Apr 2023, 12:50STILL NO FEEDBACK AND RESOLUTION
MS
Marc S's update06 Apr 2023, 12:50
Reviewer Update
STILL NO FEEDBACK AND RESOLUTION
Bonitas Medical Fund's replyOfficial
14 Apr 2023, 06:23Hello Marc S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Best regards,
Bonitas Medical Fund's reply14 Apr 2023, 06:23
Official
Hello Marc S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Best regards,
MS
Marc S's updateReviewer Update
14 Apr 2023, 07:06This IS NOT CORRECT AT ALL.........
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.
MS
Marc S's update14 Apr 2023, 07:06
Reviewer Update
This IS NOT CORRECT AT ALL.........
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.
Bonitas Medical Fund's replyOfficial
14 Apr 2023, 08:33Hello Marc S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Best regards,
Bonitas Medical Fund's reply14 Apr 2023, 08:33
Official
Hello Marc S Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Best regards,
MS
Marc S's updateReviewer Update
14 Apr 2023, 08:59UNTRUE AGAIN !!!!!!
READ MY COMMENT ABOVE AND DON’T JUST BRUSH IT OFF WITH AN INACCURATE, TICK IN THE BOX REPLY!!!!!!!
READ MY COMMENT ABOVE AND DON’T JUST BRUSH IT OFF WITH AN INACCURATE, TICK IN THE BOX REPLY!!!!!!!
MS
Marc S's update14 Apr 2023, 08:59
Reviewer Update
UNTRUE AGAIN !!!!!!
READ MY COMMENT ABOVE AND DON’T JUST BRUSH IT OFF WITH AN INACCURATE, TICK IN THE BOX REPLY!!!!!!!
READ MY COMMENT ABOVE AND DON’T JUST BRUSH IT OFF WITH AN INACCURATE, TICK IN THE BOX REPLY!!!!!!!
MS
Marc S's updateReviewer Update
15 Apr 2023, 00:09This IS NOT CORRECT AT ALL.........
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.
MS
Marc S's update15 Apr 2023, 00:09
Reviewer Update
This IS NOT CORRECT AT ALL.........
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.
1. The Special Care Package that is the core of this complaint is NOT resolved.
2. Yesterday numbers emails indicating claims all associated to the NON-RESOLVED SPECIAL CARE PACKAGE ARRIVED FROM Bonitas in my Inbox.
SO ABSOLUTELY NOT.
THIS MATTER IS NOT RESOLVED AT ALL.......and is going to result in another Hello Peter complaint from us.