SB
Sean B
1 reviews | Active since May 2018
23 Oct 2025, 10:22
Absolutely horrific uncalled for
I am writing this review after applying for membership on yourvBoncap income based plan. Fiestly i am flabergasted and shocked that you impose a 12 Month specific condition waiting period on a PMB for COPD which i have not been in hospital for or treaded with any illment for the past 2 years only receiving Chronic Medication each month. Secondly, member contributions of R 9382.50 per month and my salary is only R 8862 per month ? My spouse is unemployed, and dependant on me, which i have sent all the relevant documents requested, Payslips, bank statements, employer retrenchment letters etc... this is totally rediculous and uncalled for.
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Replies (4)
Bonitas Medical Fund's replyOfficial
23 Oct 2025, 10:54Hello Sean B
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply23 Oct 2025, 10:54
Official
Hello Sean B
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
SB
Sean B's updateReviewer Update
23 Oct 2025, 12:56Good day, still i have not received telephonic response from Bonitas, i have sent the documents required via e mail, also i am querying the 12 month waiting period on a condition COPD which is a PMB and for which i was not hospitalised or have been to a doctors room or hospital with this condition for more than 2 years already exept for collecting monthly chronic medication i would like someone tofrom the underwriting department to call me and or someone in a senior position to assist in this
SB
Sean B's update23 Oct 2025, 12:56
Reviewer Update
Good day, still i have not received telephonic response from Bonitas, i have sent the documents required via e mail, also i am querying the 12 month waiting period on a condition COPD which is a PMB and for which i was not hospitalised or have been to a doctors room or hospital with this condition for more than 2 years already exept for collecting monthly chronic medication i would like someone tofrom the underwriting department to call me and or someone in a senior position to assist in this
Bonitas Medical Fund's replyOfficial
24 Oct 2025, 09:40Hello Sean B Thank you for reaching out to us via hellopeter. BonCap department team is currently engaging directly with the member regarding the required documents to complete their membership application. They are currently awaiting these documents to finalise the application process. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout the process. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply24 Oct 2025, 09:40
Official
Hello Sean B Thank you for reaching out to us via hellopeter. BonCap department team is currently engaging directly with the member regarding the required documents to complete their membership application. They are currently awaiting these documents to finalise the application process. We sincerely apologise for any inconvenience caused and truly appreciate your patience throughout the process. Kind regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
04 Dec 2025, 09:05Hello Sean B
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Dec 2025, 09:05
Official
Hello Sean B
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist.
We have escalated your query to BonCap department for investigations. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team