SW
Stacy W
1 reviews | Active since Jun 2026
12 Jun 2026, 09:55
Absolutely horrific service
I'm absolutely shocked at how bad the service is now that the administration has changed. Medication rejected at the pharmacy which should have been accepted. Claims and enquiries have gone 4 days (so far) with absolutely no response. WhatsApp number doesnt work and I sit forever on the phone with not getting through to anybody.
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Bonitas Medical Fund's replyOfficial
12 Jun 2026, 10:13Dear Stacy,
We sincerely apologise for your experience and the recent service challenges. This is not the standard we aim to provide.
We understand your frustration regarding rejected medication and delays, and your concerns have been noted for urgent attention.
Kind regards,
Bonitas team
We sincerely apologise for your experience and the recent service challenges. This is not the standard we aim to provide.
We understand your frustration regarding rejected medication and delays, and your concerns have been noted for urgent attention.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply12 Jun 2026, 10:13
Official
Dear Stacy,
We sincerely apologise for your experience and the recent service challenges. This is not the standard we aim to provide.
We understand your frustration regarding rejected medication and delays, and your concerns have been noted for urgent attention.
Kind regards,
Bonitas team
We sincerely apologise for your experience and the recent service challenges. This is not the standard we aim to provide.
We understand your frustration regarding rejected medication and delays, and your concerns have been noted for urgent attention.
Kind regards,
Bonitas team