MD
Megan D

1 reviews | Active since May 2016

25 Mar 2025, 14:21

Absolutely disgusted in the fact that Bonitas is making decision on who should supply our medication else we will be penalized with 30% co payments

Absolutely disgusted in the fact that Bonitas is making decision on who should supply our medication else we will be penalized with 30% co payments. This new Marara Pharmacy is and absolute joke. Submitted script more than 2 weeks ago. Phoned then 5 times laste week, twice this week and now once the delivery company. Just all of them with empty promises on my medication that SHOULD HAVE already been delivered but still no where near delivery. And so sorry for the inconvenience, as if that helps with the fact that they take their time with delivery. With Pharmacy direct I got my medication 2 days laters. Not 14 days later. How can they not investigate this matters first before informing members that they need to shift else they will be penalized.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Mar 2025, 15:24
Official
Hello Megan D
 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We have escalated your query to Marara pharmacy for assistance.
 
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

Bonitas Team