ABSOLUTELY DISGRACEFUL LACK OF SERVICE

If there was a zero star...i would rate them a zero...as 1 is way too generous. I am so very disappointed in the lack of service. My mother passed away in October 2024. She was the principal and only member of the Fund. On the 22nd of August 2025, Bonitas confirmed that the membership fees will now stop and that refunds will be processed for the membership fees received after my mother has passed away. I was asked to provide banking details for the said refund and did so on the same day. Since that day, they have been silent. I am so sick and tired of wasting my time sending emails, following up. I even phoned again and spoke to Lerato who said i could sent all the emails to her. I was getting hopeful and thought finally somebody is going to help. I sent her the emails on the 22nd of September 2025 and follow up again on the 26th of September 2025. Guess what......silent again. So it seems like it does not matter where you send your emails to....or if you phone them...they simply do not care to respond. What more can i do to get feedback????????