SM
Sarah M
1 reviews | Active since Feb 2019
09 Jun 2022, 14:46
Absolutely disappointed
I’m so disappointed, I called the call centre to simply get Banking details so I can make a manual payment. I still do not have them. Sent multiple things requesting the same thing and I still don’t have it how am I expected to pay???????
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
09 Jun 2022, 14:55Hello Sarah M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jun 2022, 14:55
Official
Hello Sarah M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information) not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
SM
Sarah M's updateReviewer Update
09 Jun 2022, 15:17May I please just get the banking details so I can make the payment
SM
Sarah M's update09 Jun 2022, 15:17
Reviewer Update
May I please just get the banking details so I can make the payment
Bonitas Medical Fund's replyOfficial
09 Jun 2022, 19:12Hello Sarah M Thank you for submitting a comment to us through Hellopeter. We hereby confirm that the banking details have been emailed to you and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Jun 2022, 19:12
Official
Hello Sarah M Thank you for submitting a comment to us through Hellopeter. We hereby confirm that the banking details have been emailed to you and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
SM
Sarah M's updateReviewer Update
09 Jun 2022, 19:41Hi I still haven’t received the email
SM
Sarah M's update09 Jun 2022, 19:41
Reviewer Update
Hi I still haven’t received the email