Absolutely diagusted in this type of service. OMBUDSMAN should be made aware

Dont know if its normal practice to just get quotes from Bonitas sales people and then sending them a *** to say we dont want medical aid from them as we came right with another company. Then a few days layer the deduct over R2000 from our ***. Spoke to them and they said we should send them a *** with all our details. No we wait. Im absolutely not happy about this.