KM
Karien M
1 reviews | Active since Mar 2012
19 Aug 2015, 10:46
absolute no customer service
We have been phoning the call centre about our chronic medication because on the statement it says there is money available but if we need to claim for medication that is life threathing they decline the medication. When you call to inquire they say they will call back and then we get email next day to say query closed. Without being resolved.
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Bonitas Medical Fund's replyOfficial
19 Aug 2015, 13:19Hello brykari,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Bonitas Medical Fund's reply19 Aug 2015, 13:19
Official
Hello brykari,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas team