Absolute disgusted in the service – lack of it!!

I have been with Bonitas for 5 years, and never really had a problem with them, but then again I am not a person who uses her medical aid that much.

I suggested to my husband to leave his perfectly well-benefit Medical aid to change over to Bonitas. Not sure if it is because of the fact that he is applying for the Boncap option (the income-based option) that they just don’t care to capture and enrol him. It was supposed to be a transition from one medical aid to another, however my husband is without medical aid since July. Every time we reach an electronic email, once I’ve complained and received an call to apologise, however nothing happened, we keep on sending the completed application with supporting documents, but still NADA! Then I contact a broker to assist, and they have been struggling for over a month as well.

Bonitas just don’t care! DO NOT JOIN THEM! They do not have an easily accessible person-to-person system, sending emails and you received an automatic email. Talking to them on Whatsapp or the APP is like talking to a robot, calling them you are transfer to one person to another. If this is the customer service you require then, please go ahead and join them.

I'm not one to easily jump to Hellopeter if I haven't tried all avenues, if a broker can't even get any assistance, then you have no other recourse.

I believe another company join or took over their application section, I will NOT be surprised if they lose clients of this.