Absolute disappointing medical aid

I am really disappointed in Bonitas and the poor service they offer. I firstly get told that that my OB appointments and my sonar scans must go through my maternity benefit which is a joke as you only paid for 2 scans and 6 appointments and of course I had to pay in the rest instead of you taking out of our daily savings. Then I go to emergency on the 20th of June for pain and then you don't pay because it was a Friday night and they did not get authorization, yet you guys are closed and not open on weekends and to top it all off you short pay my specialists because you pay only want you want to pay them. Now I have to get my gap cover to pay and Sanlam Gap are just as useless, which is the one, of course that you suggest we take. Now today I go to the dentist for a filling and get told I have to pay in R380 co-payment, which is new and something you just decided to change without notifying or getting consent from your members. You cant just change the rules last minute and make people pay for something they did not agree to. I want the R380 to reimbursed to me as it does not say anything about co-paying for simple procedures on the brochure!! i have been with you guys for 4 years +- and I actually considering a different medical aid with the service I have received from you.