ABSOLUTE BULL**** COMPANY!!!!

BONITAS IS AN ABSOLUTE MICKY MOUSE COMPANY!!!!!

I was having severe pains on the 14th of March at 4am, I tried calling their authorisation line to get pre-approval for the hospital but their lines were closed, so I phone their emergency line and get through to the ambulance request, I explain the situation to them and one of their agents tells me, to go to Waterfall hospital (the nearest hospital to me), believing I now have authorisation, my parter and I get in the car and rush to the hospital, we provide them with all my medical aid details and are sent to the emergency room.

Fast forward to the 27th of March, I get a bill from Waterfall hospital saying I was not approved and need to pay their invoice... I was shocked so I get in contact with Bonitas via their whatsapp line and get told there was no approval, I explain I got approval from one of their agents and then get told I didn't get approved because it was their ambulance line!!!! How the hell must I get in contact with your authorisation office, out of hours and excuse me! If I get told by one of your agents employed by your company surely that is authorisation!!!!!! I am beyond ****ed off and when expressing this concern on the whatsapp line their agent Noxolo ignores my chat!!!! What disgusting customer service!!!!!!!!

You people are ****** and just out to **** people over!!!!!