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Phumzile M

1 reviews | Active since Jan 2015

21 Feb 2025, 11:51

A whole 25% Co-payment on Basic Dentistry for 2025?

Kindly explain what was bonitas thinking when they increase their membership fees but reduce the important benefits for their members? 2025 we have to pay a whole 25% from our pockets when we go to the Dentist for a basic yearly checkup, how does that encourage your members to go for their 2 yearly checkups, unless there's something that bonitas has proven that their members do not have to do yearly checkups with the dentist anymore? You could have atleast said we have one that is paid fully then the second one there's a co-payment, not take everything away same time!

So now my question to you is, which benefit is next for 2026? Are we still going to be able to get the optometry every 2 years? or you are also planning to put 25% co-payment, then i guess the next will be GP consultations?

Can Bonitas please think about their members needs when they make these changes that only benefits their profit. And please do not tell me about Denis because i called them and they also referred me to Bonitas which is understandable as they do not change the rules. So for me and my 3 small kids (2, 5 and 10) it means no more basic dentistry because, i wont be affording another 25% x 4 after the yearly increase that I'm already paying for, of which is very said because 2 of my kids they were used to atleast go once for dentist check up but now you took that away. I'm very disappointed and still in disbelieve.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Feb 2025, 12:04
Official
Hello Phumzile M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 

Bonitas Medical Fund
Bonitas Medical Fund's reply28 Feb 2025, 11:03
Official
Hello Phumzile M

Thank you for submitting a comment to us through hellopeter.

According to the email communication from Denis, we hereby confirm that your concern has been addressed, and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team