TS
Thea S
1 reviews | Active since May 2016
22 Aug 2025, 17:12
A VISIT TO A GHOST DOCTOR A H GOOSEN
It seems as if when you ;receive a notification from your medical that they have received an invoice from a doctor's practice on your behalf, and are processing it, that is final. I rep**** I have never heard of this doctor, and cannot even find him on Google, but according to them, I have to contact the practice and ask them to reverse the claim. Heaven knows where I'm to find the practice..... and whatever was charged I guess is off my account.
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Replies (3)TS
Thea S's updateReviewer Update
22 Aug 2025, 17:15 *** REFERENCE FROM BONCAP
TS
Thea S's update22 Aug 2025, 17:15
Reviewer Update
*** REFERENCE FROM BONCAP
Bonitas Medical Fund's replyOfficial
25 Aug 2025, 08:45Hello Thea V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply25 Aug 2025, 08:45
Official
Hello Thea V
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
25 Aug 2025, 11:09Hello Thea V
Thank you for submitting a comment to us through hellopeter.
We hereby confirm that Boncap department has addressed your concern, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team
Thank you for submitting a comment to us through hellopeter.
We hereby confirm that Boncap department has addressed your concern, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team
Bonitas Medical Fund's reply25 Aug 2025, 11:09
Official
Hello Thea V
Thank you for submitting a comment to us through hellopeter.
We hereby confirm that Boncap department has addressed your concern, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team
Thank you for submitting a comment to us through hellopeter.
We hereby confirm that Boncap department has addressed your concern, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team