A simple enquiry about optical benefits cannot be answered.
A simple enquiry of confirming optical benefits could not be resolved. Called the *** number and followed the voice prompts to confirm the benefit - The IVR system says I need to call between 08:00-17:00 Monday to Friday. Today is Tuesday and my call was made at 09:35.
I also tried the WhatsApp facility yesterday, each time you choose the option to speak to an agent the response is "Sorry, I did not understand the question..."
Nevertheless I tried speaking to a call centre agent to confirm the benefit and available network providers which could not be done either.
Requested to speak to a manager and, of course, they were all in a meeting and could not take my call.
Pathetic service to say the least!
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
05 Apr 2022, 11:08Hello Nadin G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply05 Apr 2022, 11:08
Official
Hello Nadin G
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
05 Apr 2022, 13:20Hello Nadin G
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 Apr 2022, 13:20
Official
Hello Nadin G
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
's updateReviewer Update
05 Apr 2022, 15:07Further, spoke to a general consultant named Phumza which logged an enquiry for a manager to call me back - This was around 09:38 , the time now is 15:06 and no manager has called back.
Called into the call centre again - Spoke to Wendy - Refuses to let me speak to a manager - also confirmed that all managers are in a meeting.
Absolutely horrific service !
Called into the call centre again - Spoke to Wendy - Refuses to let me speak to a manager - also confirmed that all managers are in a meeting.
Absolutely horrific service !
's update05 Apr 2022, 15:07
Reviewer Update
Further, spoke to a general consultant named Phumza which logged an enquiry for a manager to call me back - This was around 09:38 , the time now is 15:06 and no manager has called back.
Called into the call centre again - Spoke to Wendy - Refuses to let me speak to a manager - also confirmed that all managers are in a meeting.
Absolutely horrific service !
Called into the call centre again - Spoke to Wendy - Refuses to let me speak to a manager - also confirmed that all managers are in a meeting.
Absolutely horrific service !
Bonitas Medical Fund's replyOfficial
05 Apr 2022, 19:42Hello Nadine G Thank you for submitting a comment to us through Hellopeter.
According to the email communication and the telephonic conversation with a representative from PPN, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the email communication and the telephonic conversation with a representative from PPN, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply05 Apr 2022, 19:42
Official
Hello Nadine G Thank you for submitting a comment to us through Hellopeter.
According to the email communication and the telephonic conversation with a representative from PPN, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team
According to the email communication and the telephonic conversation with a representative from PPN, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Kind Regards
Bonitas Team