A refund transfer that takes a to process

I have been using Bonitas Medical Aid Scheme for over 5 years as a result of my late granny who was a loyal customer for years. My experience with the scheme was not that bad until my wife gave birth to our daughter. I followed all the protocol to make sure that the hospital is paid and I know in advance if there will be any shortfall so that I can prepare for it. With all of this preparations, there was a short fall of R2500, which I paid just to avoid noise. Till this day, 5 years ago, I am yet to receive the baby bag. I eventually left the scheme in 2018 March. On 24 July 2020 I received a letter saying there is a refund due to me. I went to the Florida center to submit the required documents on the same day. If you want bad service, go to that center. Those ladies never submitted my documents. Luckily I sent the documents by email on the 27 July 2020. Till today, 27 August, I am yet to receive my refund. The call center agents are great. The biggest problem is the Finance department. I literally call the scheme twice a week to follow up on the progress. Today, I was told that it will be processed on the 9th of September. How ridiculous is this. Secondly, I was made to choose to have the refund paid into my account or into my current medical scheme, Discovery is the best by far. All of a sudden the refund can only be transferred to Discovery. Which is fine. But to take over a month to make such a silly transfer! I am so glad I moved to the best medical scheme and not this guys that are trying out.