1 reviews | Active since Nov 2023
A Masterclass in Corporate Theft - Run While You Can
If you're looking for a medical aid that excels in daylight *******, look no further, this one has perfected the art. They happily debit your account every month, but when it's time to claim, suddenly, they act like they’re doing you a favor with your own money.
I have R58,812.36 (Fifty-Eight Thousand Eight Hundred and Twelve Rand and Thirty-Six Cents) in my savings. That’s MY money. Yet, they refuse my valid claim with deliberately vague excuses and a so-called "Motivations Committee" that seems to specialize in stonewalling and gaslighting members.
Every response comes from a different person, meaning no one takes accountability. They claim there’s "insufficient clinical data" yet refuse to explain what exactly is missing. When asked for clarification, they provide nothing but copy-paste nonsense, hoping you'll get frustrated and give up. Let's be clear: This is not a medical aid. This is a profit-driven **** designed to collect premiums, deny claims, and frustrate members into submission. If you want a scheme that actually covers what you pay for, look elsewhere. Unless, of course, you enjoy sending endless emails, arguing with faceless bureaucrats, and begging for your own money like a peasant.
At this point, I wouldn’t be surprised if they started asking for a blood sacrifice before approving a basic claim.
Avoid. At. All. Costs.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.
Kind Regards
Bonitas Team
Your patronizing, copy-paste response is beyond insulting. You acknowledge my complaint, yet offer no resolution, no action, and no accountability, just a generic "we’ll get to it when we feel like it" statement.
Let me make this clear:
I did not need a reminder of your office hours. I needed an actual response addressing the issue.
You have not answered a single question I asked.
What steps are being taken? Who is handling this? Where is the assigned case manager who should be explaining your nonsensical rejection?
"We are so sorry to hear this" means absolutely nothing if you refuse to actually do anything. I don’t need empty words. I need a competent person to take responsibility and provide a real solution.
You have one more opportunity to handle this properly before I escalate this complaint beyond your conveniently unresponsive team.
I expect a direct, substantive response that actually engages with the issue at hand, not another robotic placeholder email.
I look forward to real action, not pre-scripted platitudes.
Sincerely,
Your patronizing, copy-paste response is beyond insulting. You acknowledge my complaint, yet offer no resolution, no action, and no accountability, just a generic "we’ll get to it when we feel like it" statement.
Let me make this clear:
I did not need a reminder of your office hours. I needed an actual response addressing the issue.
You have not answered a single question I asked.
What steps are being taken? Who is handling this? Where is the assigned case manager who should be explaining your nonsensical rejection?
"We are so sorry to hear this" means absolutely nothing if you refuse to actually do anything. I don’t need empty words. I need a competent person to take responsibility and provide a real solution.
You have one more opportunity to handle this properly before I escalate this complaint beyond your conveniently unresponsive team.
I expect a direct, substantive response that actually engages with the issue at hand, not another robotic placeholder email.
I look forward to real action, not pre-scripted platitudes.
Sincerely,
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team