A DISGRUNTLED, MISINFORMED CLIENT

I AM HIGHLY IRATE AND DISAPPOINTED ABOUT BEING MISINFORMED BY A CERTAIN YVONNE ON THE 20/06/2018 ***. SHE INFORMED ME THAT BONITAS WILL PAY R673.82 AND I COUGHED OUT R840 YESTERDAY FOR THE IMMUNIZATION OF MY SON. THE PHARMACIST TOLD ME THAT YOU GUYS ADVISED HIM THAT I NEED TO GET A PRESCRIPTION FROM A DOCTOR 1ST, WHERE AS YVONNE WAS KIND ENOUGH TO NOT INFORM ME OF THAT VERY IMPORTANT DETAIL. I FOUGHT WITH THE PHARMACIST, BUT LATER REALIZED THAT HANG ON HE'S NOT AT FAULT HER, YOUR *********** STAFF IS AT FAULT. KINDLY REIMBURSE ME R673.82 THAT I DIDN'T BUDGET FOR. PLEASE BE SO KIND AS TO TEACH/TRAIN YOUR STAFF TO INFORM CLIENTS OF EVERY DETAIL, HOWEVER SMALL IT MIGHT BE. WE COUNT ON THEM TO GIVE US THE CORRECT INFO AS WE ASSUME THAT THEY ARE THE EXPERTS HERE AND I AM A PAYING CLIENT BY THE WAY!!