A compliment and a complaint, but read the compliment 1st.

I'd like to share my experience with dealing with Anelisiwe Mathokazi in the Boncap Division. This young lady listens, she thrashed out my issue, doing a thorough investigation to make sure that when I got off the line, my query was resolved or partly. she escalated a payment query that I called about, with great detail. If she is the future of customer service, then we're on the right track. well done Anelisiwe! PS - the people working in your credit control department need training. they are making clients' lives a living nightmare. I always have to stress whether my payments are received and allocated correctly. please do a refresher course for them.. they need it.