A complete administrative disaster

Joining Bonitas was one of the worst decisions we've made. From day one, our billing instructions were ignored by their appointed broker, resulting in an unauthorised deduction from my wife's final payslip. What followed was weeks of broken promises, *********** consultants, and zero accountability. Our medical aid was suspended twice — even after a Bonitas consultant confirmed on a recorded call that the suspension would be lifted. We were turned away at a pharmacy the very next day. A claw back was processed on our account without any prior notification, and we only found out when we were already stuck at the pharmacy with no cover. After all of this chaos, Bonitas had the audacity to demand R29,096.00 from us — for just 10 days of actual cover, during which they paid out only R6,738.25 in claims. We formally requested termination of our membership in April and submitted a written dispute. They have apparently ignored that too, because we are now receiving demands for even more money, suggesting our termination was never processed. Every call required us to re-explain the entire situation from scratch. No one takes ownership. No one follows through. Commitments made on recorded calls mean nothing to them. We have recordings, emails, and a paper trail that tells the full story. This matter is being escalated to the Council for Medical Schemes. If you are considering Bonitas — don't. Their customer service is non-existent and their administration is a shambles. We have been failed at every single touchpoint