8 Months and Still Waiting to receive my savings refund ! Pathetic !

I moved from Bonitas in March to a different Medical Scheme, but had a Medical Savings balance that needed to be paid out to me.

They sent me the forms to complete which I did but kept getting repeated requests to resubmit my application forms. After submitting these forms 4 times over a few months I decided to give them a call.

After 15 mins of waiting on the phone whilst the agent was confirming with the Finance Dept. they said they will process the refund and it should be in my bank account within 5 business days.

After about 7 days I still did not receive the refund so I gave them another call and spent another 20 mins on call waiting for confirmation from Finance at which point they said it was already processed and should reflect in my account any day now.

It has now been another 7 days and I still have not been paid out.

Pathetic service !