7 Years of Good Service, Disappointed at the End

I was a member of Bonitas Medical Aid for over 7 years and, during that time, I had a very positive experience. Their support team was generally responsive, and I could rely on them when I needed assistance with claims or queries. The service was consistent, and I felt well taken care of throughout my time with them.

However, my experience changed when I had to move to a different medical aid as part of my company's medical scheme transition. I followed the required process and submitted all the necessary documents to have my savings transferred from Bonitas to my new provider. Despite multiple follow-ups over a period of 6 months—including emails sent in March and again in May—I have received no response or update. The savings amount has still not been transferred, and there has been no communication or clarity from Bonitas.

It's disappointing to end what was otherwise a good experience on such a note. I hope they improve their processes when it comes to exiting members, as the current lack of follow-through leaves a poor final impression.