6 weeks to process claim, no reply on payment date

I want to know the reason for the delay in processing this claim and the date when it will be finalized? My complaint is not resolved by each time giving the same response ( in process) and no further information. All me queries including the one relating to this query :Query Number : 240216QMPLHG is the same automated response. Could some person give me a actual reason why it is 6 weeks and still in process and by when can I expect it to paid. I don't appreciate demand letters from Ampath when my medical aid is having some kind of problem. With reference to the following call ID's160216CJM4PY, 160216CJM6PL, 160216CJM6PL, 160216CJM6PL, 160216CJMGXG all on the 2016/02/16. This is the same query which is still not resolved. I need to find out when this claim for Ampath will be finalized and paid. I keep getting the same unsatisfactory answer that it is still be processed. I will then get a bad payment history due to the tardiness of Bonitas. This is the second time I am having problems that Bonitas pays a claim so late. I was always happy with Bonitas but the service is becoming worse while the fees keep increasing.